Cancellation Policy

1. How to cancel

An account administrator can cancel by writing to contact@dhorenz.com from the email address on the account. We confirm the cancellation and its effective date in writing.

2. When it takes effect

Cancellation takes effect at the end of the current subscription term, unless your order states a different notice period. You keep full access until then, and the subscription does not renew.

3. Fees already due

Subscription fees for the current term remain due and are not refunded for unused time, except where your order or the law provides otherwise.

4. Your records

Before or within 30 days after the end of the subscription, you can ask for an export of your vehicles, readings, inspections, work orders and service history. After that period, we delete your data from the service as described in the Data Processing Addendum.

5. Changing instead of cancelling

If your fleet has shrunk, you may prefer to reduce the number of vehicles or users at renewal. Write to us and we will set out the options.